Last updated: 12 June 2026
These Terms and Conditions apply when you visit this website, contact Billy’s Hair Salon & Hair Spa, make an enquiry, book an appointment, use our online booking system, or receive services from us.

This website is operated by Billy’s Hair Salon & Hair Spa.
Contact details:
Phone: +61 424 640 022
Email: jodimartin@billyshairsalonandhairspa.com
Address: 3/8 Martha St, Camp Hill QLD 4152
Instagram: @billys_salon
Bookings: Via Phorest
By using this website, making a booking, or receiving services from us, you agree to these Terms and Conditions.

Appointments and bookings
Appointments may be booked through Phorest, by phone, by email, through social media, or directly with the salon.

When making a booking, you agree to provide accurate and complete contact information, including your name, phone number, email address, and any relevant appointment details.

Bookings are subject to availability and are not confirmed until accepted through our booking system or confirmed by the salon.

We may contact you before your appointment to confirm details, request more information, or advise you if your appointment needs to be changed.

Consultations
Some services may require a consultation before the appointment can proceed.
During consultation, we may ask about your hair history, colour history, previous treatments, desired result, allergies, sensitivities, scalp concerns, medical conditions, or other information relevant to the service.

You are responsible for providing accurate and complete information before your service.

We may decline, modify, postpone, or recommend an alternative service if we believe the requested service may not be suitable for your hair condition, safety, or desired result.

Service results
We aim to provide high-quality salon services using professional care, skill, and products.

Hair results may vary depending on your hair history, colour build-up, previous chemical treatments, hair condition, home care, product use, and other individual factors.

We will provide professional advice and recommendations, but we cannot guarantee that every requested result can be achieved in one appointment.

Some colour corrections, blonding services, smoothing services, or major transformations may require multiple appointments.

Prices
Prices may vary depending on hair length, thickness, condition, product usage, service complexity, timing, and the final treatment plan agreed during consultation.

Any prices shown on the website, booking system, social media, or marketing material are general guides unless confirmed by the salon.

We will advise you of the expected price before proceeding where the final price differs from the listed or guide price.

Deposits and payments
Some bookings may require a deposit or prepayment.

Deposits may be required to secure appointment time, especially for longer services, colour services, treatment services, or high-demand appointment slots.

Payment is required at the time of service unless otherwise agreed.

We accept payment methods available at the salon or through our booking/payment providers.

Cancellations, rescheduling, and no-shows
Please give as much notice as possible if you need to cancel or reschedule your appointment.

Late cancellations, repeated rescheduling, or failure to attend an appointment may result in a deposit being retained, a cancellation fee, or a requirement to prepay for future bookings.

Any cancellation fee or retained deposit is intended to reflect the time reserved, staff availability, product preparation, and loss caused by the missed or late-cancelled appointment.

If we need to cancel or reschedule your appointment, we will contact you as soon as reasonably possible and offer an alternative appointment where available.

Late arrival
Please arrive on time for your appointment.

If you arrive late, your service may need to be shortened, changed, rescheduled, or cancelled depending on the remaining appointment time and salon availability.

If the appointment cannot proceed because of late arrival, cancellation or rescheduling terms may apply.

Skin tests, allergies, and sensitivities
For some colour, chemical, or treatment services, a skin test or patch test may be recommended or required before the appointment.

You must tell us about any allergies, sensitivities, scalp irritation, medical conditions, pregnancy, medication, previous reactions, or relevant health information before your service.

We may refuse or postpone a service if we believe there may be a safety concern.
Aftercare
We may provide aftercare advice following your appointment.

You are responsible for following aftercare instructions, including product recommendations, washing guidance, heat styling advice, colour maintenance advice, and timing for future treatments.

Results may be affected if aftercare instructions are not followed.
Adjustments and concerns
If you are unhappy with a service or have a concern about your result, please contact us as soon as possible.

We may ask you to return to the salon so we can assess the result in person.

Where appropriate, we may offer advice, an adjustment, or another suitable resolution.

We may not be able to assist properly if a concern is raised after a long delay, after another salon has worked on your hair, or after home colour, chemical treatment, or other changes have been made.

Consumer rights
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you may have under Australian Consumer Law or other applicable laws.
If a service does not meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

Gift vouchers and promotions
Gift vouchers, promotions, packages, and special offers may be subject to specific terms, expiry dates, availability, and booking conditions.

Promotions cannot be exchanged for cash.

Promotions may not be available with other offers unless stated.

We may change or withdraw promotions at any time, except where a confirmed purchase or legal obligation applies.
Website content
The information on this website is provided for general information only.

We aim to keep the website accurate and up to date, but we do not guarantee that all information, prices, service descriptions, availability, images, or content will always be complete, current, or error-free.

We may update website content at any time.

Images and examples
Images shown on the website, social media, or marketing material are examples only.

Hair results vary from person to person.

Images may show previous work, model imagery, inspiration, or general service examples.

Online booking through Phorest
Our online bookings are managed through Phorest.

When you use Phorest to make a booking, your use of the booking platform may also be subject to Phorest’s own terms, privacy practices, and booking processes.

We are not responsible for technical issues, outages, errors, or delays caused by third-party booking platforms, payment providers, website providers, or other external systems.

Third-party links
This website may include links to third-party websites or platforms, including Phorest, Instagram, payment providers, maps, or other external services.

We are not responsible for the content, privacy practices, terms, or operation of third-party websites or platforms.

Website use
You agree not to misuse this website, interfere with its operation, attempt unauthorised access, upload malicious code, copy content unlawfully, or use the website in a way that may damage the website, business, or other users.

Intellectual property
All website content, including text, images, layout, branding, graphics, and service content, is owned by or licensed to Billy’s Hair Salon & Hair Spa unless otherwise stated.

You must not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

Social media and client photos
We will not publish client photos, videos, testimonials, or identifying information for marketing, website, or social media use without permission.

If you tag us, message us, or share content with us on social media, we may contact you to request permission before using it in our own marketing.

Privacy
Your use of this website and our services is also covered by our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect personal information.

Limitation of liability
To the maximum extent permitted by law, Billy’s Hair Salon & Hair Spa is not liable for loss, damage, delay, or expense arising from website use, third-party platforms, appointment availability, service delays, or circumstances outside our reasonable control.
This does not exclude any rights or remedies that cannot be excluded under Australian Consumer Law.

Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.

The updated version will be published on this page with a new “Last updated” date.

Contact
If you have any questions about these Terms and Conditions, please contact us.
Billy’s Hair Salon & Hair Spa
Email: jodimartin@billyshairsalonandhairspa.com
Phone: +61 424 640 022
Address: 3/8 Martha St, Camp Hill QLD 4152