Billy's Refund Policy

Refund Policy

At Billy’s Hair Salon & Hair Spa, we take pride in our work and aim for every client to leave feeling confident and happy with their hair.

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We do not offer refunds for change of mind, personal preference changes after the appointment, or where a client has not followed the recommended aftercare advice.

If you are not fully happy with your hair, please notify us within 14 days of your appointment.

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We will arrange for you to return to the salon so we can assess your hair in person and, where appropriate, rectify or adjust the service.

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Please contact us before seeking changes from another salon, applying home colour, using chemical treatments, or making further changes to your hair. This allows us to properly assess the original service and offer the most suitable solution.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

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If a service does not meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

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This policy is in place to ensure fairness, professionalism, and the opportunity for us to provide the best possible salon experience.