Privacy Policy
Last updated: 12 June 2026
Billy’s Hair Salon & Hair Spa respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make a booking, use our online booking system, or receive services from us.
This website is operated by Billy’s Hair Salon & Hair Spa.
Contact details:
Phone: +61 424 640 022
Email: jodimartin@billyshairsalonandhairspa.com
Address: 3/8 Martha St, Camp Hill QLD 4152
Instagram: @billys_salon
Bookings: Via Phorest
We may collect personal information that you provide to us directly, including your name, phone number, email address, appointment details, booking details, service preferences, hair history, colour history, treatment notes, styling preferences, messages, enquiries, photos you choose to send us, payment or deposit-related information, feedback, reviews, and consultation details.
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, time spent on the website, referring website or search source, cookie data, and analytics data.
If you choose to share information about allergies, sensitivities, scalp concerns, medical conditions, or other personal circumstances relevant to your salon service, we will only use that information to help provide a safer and more suitable service.
We may collect personal information when you book an appointment online, contact us through the website, call us, email us, message us, visit the salon, use our Phorest online booking system, complete a consultation form, attend an appointment, send us photos or service details, sign up for updates or offers, interact with our website, or communicate with us through social media.
We collect and use your personal information to manage bookings and appointments, respond to enquiries, provide salon, hair, beauty, and treatment services, prepare for consultations, keep client service notes where appropriate, process payments, deposits, cancellations, or booking changes, send appointment confirmations and reminders, improve our website and services, send marketing or promotional messages where permitted, and meet legal, insurance, accounting, and business record obligations.
We only collect information that is reasonably necessary for our salon operations and client service.
We use third-party platforms and service providers to help operate our website, booking system, communications, analytics, and business systems.
These may include Wix for website hosting and website functionality, Phorest for online bookings, salon management, appointment records, reminders, and related client communication, payment processors where payments or deposits are processed, email and SMS providers, analytics tools, marketing tools, professional advisers, IT providers, and legal or accounting support where needed.
When you use the online booking system, your information may also be handled according to Phorest’s own privacy terms and systems.
Our website may use cookies and similar technologies to help the website work properly, understand how visitors use the site, improve performance, and support analytics or marketing.
Cookies may collect information such as your browser, device, pages visited, and general website activity.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
We may contact you with salon updates, appointment reminders, service information, offers, or promotions where permitted.
You can unsubscribe from marketing messages at any time by using the unsubscribe option in the message or by contacting us directly.
We may still send essential booking, appointment, or service-related messages where needed.
If you send us photos for consultation, service planning, colour matching, treatment advice, or feedback, we will use those photos only for the purpose for which they were provided.
We will not publish or use your photos for marketing, social media, website content, or promotional material without your permission.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information may be stored in secure business systems, booking software, email systems, website tools, or internal business records.
No online system can be guaranteed completely secure, but we use reasonable technical and organisational measures to protect the information we hold.
Some of the platforms and service providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable service providers and rely on their security and privacy practices.
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or out of date.
We may need to verify your identity before responding to your request.
We keep personal information for as long as needed for bookings, client service history, business records, legal obligations, dispute handling, insurance, and operational purposes.
When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.
If you have a question or concern about how we handle your personal information, please contact us first so we can review and respond.
Privacy contact:
Billy’s Hair Salon & Hair Spa
Email: jodimartin@billyshairsalonandhairspa.com
Phone: +61 424 640 022
Address: 3/8 Martha St, Camp Hill QLD 4152
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.